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  • IfWater is spraying or pouring from a pipeClose the main shutoff, then call a plumber. If you cannot close it or cannot find it, Denver Water can help with the service at the curb.
  • IfDirty water came up from the floor drainStop all water use and call a plumber or sewer contractor to clear and scope the line.
  • IfSeveral neighbors have backups at the same timeThe public main may be involved. Report it to the City and County of Denver through 311, and still call your own plumber.
  • IfWater is coming through a window or wall during a stormBail window wells and redirect downspouts if it is safe. Call a restorer for extraction once the source slows.
  • IfThe sump or ejector pit is overflowingCheck the breaker or GFCI. If the pump is dead, call a plumber; for an ejector, treat the water as sewage.
  • IfThe source is stopped but carpet and walls are wetCall a water damage restoration company for extraction and drying, then report the loss to your insurer.
  • IfWater is dripping through a ceiling from aboveShut off upstairs fixtures and the circuit for any nearby light, then call a plumber or roofer depending on the weather.

Who handles what

Contact
911
Typically helps with
Fire, injury, electrical danger, gas you cannot get away from
Not usually responsible for
Routine leaks
Contact
Xcel Energy
Typically helps with
Gas leaks and gas or electric service safety
Not usually responsible for
Plumbing or water cleanup
Contact
Denver Water
Typically helps with
Water service to the property, curb stop questions
Not usually responsible for
Pipes inside the house or the sewer line
Contact
City and County of Denver (311)
Typically helps with
Public sewer mains, street storm drains, alley inlets
Not usually responsible for
Your private sewer lateral or plumbing
Contact
Licensed plumber or sewer contractor
Typically helps with
Stopping leaks, clearing and scoping drain lines, repairs
Not usually responsible for
Drying the house
Contact
Water damage restorer
Typically helps with
Extraction, drying, removal of wet materials, documentation
Not usually responsible for
Plumbing repairs, in most cases
Contact
Insurance agent or company
Typically helps with
Opening a claim, explaining coverage
Not usually responsible for
Emergency work in the moment

Confirm current contact methods on each organization's own website. Responsibilities can change.

Have these ready when you call

  • Where the water is coming from, if you know, and whether it has stopped.
  • Whether the water is clean, gray, or came from a drain.
  • Which rooms are affected and whether they are finished.
  • Whether anyone in the house is especially vulnerable to contamination.
  • Your policy number when you call your insurer.
  • Photos already taken, ready to send.

General information for Washington Park, not a quote or professional advice. In an emergency, call 911.